Reach out to us. We’re here to assist you and answer your queries
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Location
Building C1
Office 1404-009
14th Floor
Ajman Freezone
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Working Hours
Mon – Fri
08.00am – 07.00pm
Sun & Sat – Closed
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Phone
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Whatsapp
+971503469516
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Email
info@vitrocoat.com
Frequently Asked Questions
Answers to common queries about our services and Shipments.
The simple answer is no. Vitrocoat is couriered directly from our storage facility to our customers. The Vitrocoat offices are located within the Ajman FreeZone where administration and accounting personnel operate.
You can place an order online, however, we prefer you get in touch via phone, WhatsApp, or email with your order. This is so we can get your location details and courier your order with the correct paperwork requirement for your country. This avoids any delays at customs clearances on your end.
When an order is placed, we raise an invoice the same day which is emailed or whatsapp to you. Once payment is received we hand over your order to UPS (our preferred courier service) the same day. Should your payment be made on a Friday afternoon your order will be handed over to UPS on Monday.
Your shipment details are then sent to you via email or whatsapp with a picture of the AWB.
Local deliveries are made the next day.
For Overseas shipments, UPS usually delivers within 48 to 62 hours.